The role of the Chief Operating Officer (COO) is a strategic thought partner and highly skilled operational manager. This person plays an essential role in designing an organization and driving operational efficiency. A COO also has a strong human-centered focus, and has experience in managing a variety of functions. The following are some characteristics of a good COO: Knowledge of business processes and ability to analyze data. A COO should have a passion for the company's mission, and be comfortable making major decisions, despite his or her lack of technical knowledge.
The COO oversees a company's operational model and processes. He or she must ensure that all functional areas meet the company's goals. They provide management expertise, help program directors identify challenges, and develop annual budgets in conjunction with the CeO and CFO. Finally, the COO manages the company's technology and talent. This role is crucial to the success of a company. A COO's role is often a key one.
The COO's role is increasingly challenging. Not only is there more competition, but the COO's job is to be an active architect of corporate strategy. The digital age has ushered in a new era of direct customer connectivity. In this new age, the COO is defining the role of the CIO and forging agile operations and supply chains. And the COO's role is not just limited to the business itself. Globalization has spawned remote workers, fragmented supply chains, and volatile customer demand.